The Bigger They Are

Big companies are a lot like big government.  They're both functionally incompetent.  No, I'm not saying the people that work for them are incompetent.  Many of them are geniuses.  What I'm saying is that large organizations sometimes get so big that they can't function worth a tinker's dam. 

Case in point: I was just dealing with someone this morning from a large corporation.  I dialed the phone number on this person's email signature and entered her extension...then I listened to some automation...then I entered her extension again...then I finally got a prompt to enter an extension...then I entered her extension once again...then I got someone else on the phone...not the person I was calling...this person didn't know the person I was calling...so I gave her the extension...the person was unavailable...the same person that told me she would be handling something first thing this morning...that thing hasn't happened yet...so I'll send an email and cross my fingers.

For those who want government to get bigger and bigger and have more and more control over the daily lives of Americans...try calling a big bank...or a credit card company...or your phone company...remember that feeling of powerlessness...and then quadruple it.